Your ServiceNow Security Assessment Gave You 50 Findings. Now What?

When we complete a ServiceNow security assessment, we don't just hand over a list of vulnerabilities and walk away. The real value comes from understanding how to prioritize remediation in a way that makes sense for your business, your team's capacity, and your risk tolerance.

That's why we're piloting our Attack Surface Visualization framework dashboard. A multi-dimensional approach to presenting security findings that goes far beyond traditional severity ratings.

The Problem with Traditional Vulnerability Reports

Most security assessments deliver findings in a linear format: Critical, High, Medium, Low. While CVSS scores and severity ratings are useful, they don't tell the complete story. A "Critical" vulnerability that requires deep system knowledge, authenticated admin access, and 40 hours of remediation effort is very different from a "Critical" vulnerability that's publicly exposed, requires no authentication, and can be fixed in 2 hours.

Your security team needs to make real-world decisions with finite resources. That requires a more nuanced view of your attack surface.

Our Multi-Metric Approach

Every vulnerability in our assessments is analyzed across multiple strategic dimensions:

1. Exploitability vs Impact (The Classic View)

This is the foundation. How easy is it to exploit, and what's the potential damage?

2. Remediation Effort vs Risk (The Prioritization View)

This view answers the most important question for security teams: "What should we fix first?"

The bottom-right quadrant reveals your "quick wins", high-impact fixes that require minimal effort. These are the vulnerabilities where you get the most security improvement for your investment. A misconfigured ACL that exposes sensitive data might have a low remediation effort score but a high impact score. That's a clear priority.

3. EntruLabs Top 10 (The Industry Context View)

How do your specific vulnerabilities map to the most common and critical ServiceNow security issues we see across the industry? This categorical view helps you understand where your risks align with broader patterns and industry-specific threats.

The Post-Assessment Workshop: From Findings to Roadmap

The visualization is the centerpiece of our post-assessment workshop, where we sit down with your team to create an actionable remediation roadmap.

How the Workshop Works

Phase 1: Understanding Your Attack Surface (30 minutes) We walk through each view of the visualization together, discussing what the data reveals about your ServiceNow environment. Your team gains a comprehensive understanding of not just what the vulnerabilities are, but why they matter in different contexts.

Phase 2: Strategic Prioritization (45 minutes) This is where the multi-dimensional approach pays dividends. We examine vulnerabilities through different lenses:

• Which fixes give us the biggest security improvement with the least effort? (Quick wins)

• How do our vulnerabilities map to the EntruLabs Top 10 common ServiceNow security issues?

• Which vulnerabilities could lead to privilege escalation? (Crown badge indicators)

• Which issues are publicly exposed and easily exploitable?

  
  

Your team brings the business context. Upcoming projects, resource constraints, compliance deadlines while we provide the security expertise. Together, we develop a prioritization framework that makes sense for your organization.

Phase 3: Roadmap Creation (45 minutes) We build a realistic, time-phased remediation roadmap:

• Sprint 1 (Weeks 1-2): Critical quick wins. High impact, low effort

• Sprint 2 (Weeks 3-4): Public-facing vulnerabilities and PrivEsc issues

• Quarter 1: Medium-effort, high-impact items

• Quarter 2+: Lower priority and architectural improvements

The roadmap accounts for your team's capacity, ongoing projects, and business priorities. It's not about fixing everything immediately, it's about making continuous, strategic improvements to your security posture.

Phase 4: Tooling and Support (30 minutes) We discuss the practical aspects: Do you need our Fractional Security Engineering service to help clear the backlog? Should we implement Vault for credential management? Do you need ongoing ACL review support?

Why Visual Analysis Matters

Security teams are overwhelmed with data. What they need is insight. Our Attack Surface Visualization transforms hundreds of data points into intuitive visual patterns that your entire team. It's intuitive for anyone from an engineer to an executive to understand and act on.

When a CISO can see at a glance that they have five high-impact, low-effort fixes that could significantly reduce their attack surface in two weeks, that's actionable intelligence. When an architect can filter the view to show only privilege escalation paths, they can focus on the vulnerabilities that matter most for their current sprint.

The EntruLabs Top 10: Coming Soon

Based on our work across dozens of ServiceNow environments, we're publishing the EntruLabs Top 10, the most common and impactful security issues we discover in ServiceNow implementations.

This won't be a generic list. Each item will include:

• Real-world exploitation scenarios specific to ServiceNow

• Typical remediation effort and timeline

• Business impact analysis

• Step-by-step remediation guidance

• Prevention strategies

The EntruLabs Top 10 will be informed by our multi-dimensional analysis approach, helping the ServiceNow community understand not just what to look for, but why it matters and how to fix it.

Your Security Assessment Should Tell a Story

Our Attack Surface Visualization and post-assessment workshop transforms raw findings into strategic intelligence, helping your team make informed decisions about where to invest your security resources.

Because in the end, security isn't about achieving perfection. It's about understanding your risks, making continuous improvements, and building a ServiceNow environment that's resilient against real-world threats.

Ready to understand your ServiceNow attack surface? Contact us to learn more about our security assessment services and post-assessment workshops.